how much renters insurance should be required?

Questions to Ask During a Landlord Reference Check



This content, except as otherwise indicated or stated on this site, is the property of TransUnion Rental Screening Solutions, Inc. This content is for educational purposes and for convenience only. Trademarks used are the property of their respective owners, and no endorsement or affiliation is implied. The information presented in this content is “as is” without warranties of any kind, and specifically is not represented to be complete and does not constitute legal advice, and is subject to change without notice. You are encouraged to check these terms from time to time for changes, and by accessing this site you agree to these terms and all terms listed. Laws and regulations may vary by state and locality. Consult your own counsel if you have legal questions related to your rental property practices and processes.

When selecting a new tenant for your rental property, calling your applicant’s previous landlord for a reference check can be an important part of the screening process. A landlord reference check can help you answer important questions like:

  • Will they keep my rental property in good condition?
  • Are they likely to pay on-time?
  • Will they cause trouble with the neighbors?
  • What can I expect when communicating with this applicant?

Finding a great tenant for your rental property requires due diligence and patience. Taking the time to ensure your renter is reliable and responsible may save you the hassle of eviction and costly repairs down the road. Before you select a new tenant, give their previous landlord a call.

Below we’ll cover the top reasons why you should call previous landlords, the questions to ask during reference checks and how to use that information to help you make a better informed leasing decision.

tenant reference check

Why You Should Call a Previous Landlord

References from past landlords may indicate how an applicant would occupy your property, and this information could help you avoid a bad outcome such as late rent payments, property damage, complaints from neighbors, or an eviction.

The eviction process is time-consuming and costly. According to a TransUnion survey, evicting a tenant may take up to three to four weeks, and costs an average of $3,500. Finding a long-term and responsible tenant is always going to be worth the effort, and landlord reference checks are an important part of the tenant screening process.

eviction costs average $3500

Should I reach out to my applicant’s prior landlord and current landlord?

It’s always a smart move to reach out to an applicant’s current landlord and at least one of their previous landlords. Doing so will give you a much better overview of your applicant and their behavior patterns. Why? The applicant’s current landlord may not be completely forthcoming if they are eager to get rid of a bad tenant. Be sure to cross-reference the opinions of the current landlord with the previous one(s) to get a fuller picture of your applicant. Calling a previous landlord for a second opinion can help you gain a more objective overview of your applicant’s past tenant history.

Keep in mind that landlord reference checks aren’t foolproof; the landlord you speak to might not provide the most accurate information—whether that’s intentional or otherwise. If they manage a multi-unit property, they could confuse your applicant with someone else, and as mentioned, they might gloss over unsavory details if they’re eager to get rid of their tenant. For that reason, it’s important to conduct reference checks in addition to credit, criminal, income, and eviction checks for a more complete picture of your applicant.

Questions You Should Ask a Previous or Current Landlord

Come up with a list of questions before making the call to an applicant’s previous landlord. Here are some standard questions you might consider adding to your list.

landlord question form

This list is wide-ranging, but by no means exhaustive. Use these as a starting point and add your own questions; come up with queries that will provide the information you need to make a great decision for your property.

What should I do with the information provided by the applicant’s former/current landlord?

The responses gathered from previous landlords can be incredibly valuable, but be sure to comb through the information they provide to evaluate what could be biased or subjective—it’s up to you to decide whether or not the tenant is the right fit for your property.

There are several indications that can help you decide whether a tenant might be the right selection. These pointers can help you decide what information is most valuable in your decision-making process:

renter reference check interpretation

Landlord References in Conjunction with SmartMove

Using SmartMove in conjunction with your landlord reference checks can help you verify that your tenant is likely to be a good fit for your rental property. We offer nationwide eviction reports so you can obtain eviction records on your applicant.

SmartMove also provides renter credit reports, criminal background checks and an income estimate to help verify your new tenant.  With one of the largest FCRA-compliant eviction databases, which includes more than 16 million eviction records, SmartMove offers broad coverage and reliable data fast.

When it comes to finding a good tenant, the more information you have, the better. Don’t get stuck with an unreliable renter; perform a comprehensive tenant screening that includes credit, criminal, income and eviction checks, as well as a phone call to the applicant’s previous landlords to help you make the best leasing decision for your property.   

Know your applicant.

invisible renter

Additional Disclosure:

Remember that this material is intended to provide you with helpful information and is not to be relied upon to make decisions, nor is this material intended to be or construed as legal advice. You are encouraged to consult your legal counsel for advice on your specific business operations and responsibilities under applicable law. Trademarks used in this material are the property of their respective owners and no affiliation or endorsement is implied.