Landlord Terms Of Use

Last Updated: January 30, 2026

SmartMove Terms of Service

Welcome to the TransUnion Rental Screening Inc. (“TURSS”) SmartMove website (the “Site”). Please read the following information carefully before accessing our Services. By submitting your order or using the Services offered by TURSS, (i) you represent that you have read these SmartMove Terms of Service and our Privacy Notice (collectively, the “Service Terms”), (ii) that you understand their terms, and that you agree and intend to be legally bound by them (iii) acknowledge electronic receipt of the Service Terms, and (iv) the Service Terms are an agreement between you (you) and TURSS. You acknowledge that in providing you with access to and use of the Site TURSS is relying on your agreement to be bound by these Service Terms.

If you do not agree with these Service Terms, please do not use the Services. If you violate these Service Terms in any way, your right to access the Services may be terminated without prior notice. TURSS reserves the right, in our sole discretion, to modify or update these Service Terms at any time.

Privacy Notice

Please review the TURSS Privacy Policy to understand our practices. By using our Site or purchasing our Services, you agree that TURSS may use and share your personal information in accordance with the terms of our Privacy Policy.

Scope.

These Service Terms apply to any of those information services which you may desire to receive from TURSS and which TURSS offer via this Site. Such information services shall herein be collectively referred to as “Services” and all information derived therefrom shall be collectively referred to as “Services Information.”

Your Business. You certify that you are utilizing the Services solely for assisting with making a decision related to a consumer’s ability to rent housing. You certify that you are not a telephone solicitor doing business in Massachusetts or Connecticut and using the data provided by TURSS for the initiation of a telephone call or message to encourage the purchase or rental of, or investment in, property, goods or services, that is transmitted to a consumer.

Section 1: Consumer Reporting Services.

1.1 Consumer Report Information. TURSS makes certain consumer report information services, including but not limited to credit, eviction, and criminal reports (“Consumer Report Information”) available to its customers who have a permissible purpose for receiving such information in accordance with the Fair Credit Reporting Act (15 U.S.C. §1681 et seq.) including, without limitation, all amendments thereto (“FCRA”).

1.2 FCRA Penalties. THE FCRA PROVIDES THAT ANY PERSON WHO KNOWINGLY AND WILLFULLY OBTAINS INFORMATION ON A CONSUMER FROM A CONSUMER REPORTING AGENCY UNDER FALSE PRETENSES SHALL BE FINED UNDER TITLE 18, OR IMPRISONED NOT MORE THAN TWO YEARS, OR BOTH.

1.3 Certifications.

1.3.1 You certify that you shall request Consumer Report Information solely for your exclusive one-time use and use such information solely in connection with your legitimate business need for the information in connection with a business transaction that is initiated by a consumer, and for no other purpose, subject however, to the additional restrictions set forth in these Service Terms.

1.3.2 You certify that adverse action will not be taken against an applicant before delivery of all Services has been completed. For purposes of this Agreement, the term “adverse action” shall have the same meaning as that term is defined in the FCRA.

1.4 Vermont Certification. You agree to comply with Vermont law when requesting a consumer report on a Vermont resident. You expressly agree to obtain the consumer’s consent before requesting a consumer report to the extent and in the manner required by Vermont law.

Section 2: Ancillary Services

2.1 GLBA Services. TURSS offers services other than Consumer Report Information, which it may make available to you under these Service Terms and subject to regulation under the Gramm-Leach-Bliley Act, Title V, Subtitle A, Financial Privacy (15 U.S.C. § 6801-6809) (“GLBA”) and the United States Federal Trade Commission rules promulgated thereunder (“GLBA Services”). Type of GLBA Services include, but are not limited to, identify verification and fraud prevention.

If you receive GLBA Services, you hereby certify that you may only use GLBA Services to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.

In the event you obtain any GLBA Services from TURSS in conjunction with Consumer Report Information, you shall not use the GLBA Services, in whole or in part, as a factor in establishing an individual’s creditworthiness or eligibility for credit, insurance, employment, or for any other purposes under the FCRA. Moreover, you shall not take any adverse action against any consumer that is based in whole or in part on the GLBA Services. As a result of information obtained from the GLBA Services, it is understood that you may choose to obtain additional information from one or more additional independent sources. Any action or decision as to any individual, which is taken or made by you based solely on such additional information obtained from such additional independent source(s) shall not be deemed prohibited by this Section 2.1.

2.1.1 Fraud Prevention Services. Any fraud prevention services offered by TURSS are GLBA Services and subject to the additional restrictions set forth in Section 2.1. Fraud prevention services evaluate inquiry input elements against other input elements and/or against proprietary databases to identify potential discrepancies and/or inaccuracies and may be delivered with Consumer Report Information as a convenience but are not part of a consumer’s file nor are they intended to be consumer reports. You may use fraud prevention services only to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.

2.2 TURSS Scores. You may receive certain scores which shall include the TruVision Resident Score (“TURSS Score(s)”), in connection with the delivery of a consumer report obtained hereunder and solely for your exclusive use. TURSS agrees to perform such processing as reasonably practicable. You shall use TURSS Scores only for the permissible purpose you certified under the FCRA and for no other purpose. You may store TURSS Scores solely for your own use in furtherance of your original purpose for obtaining the TURSS Scores. You shall not use the Scores for model development or model calibration and shall not reverse engineer the Scores.

2.2.1 Adverse Action Factors. TURSS may provide score reason codes, which are designed to indicate the principal factors that contributed to the TURSS Scores, and may be disclosed to consumers as the reasons for taking adverse action, as may be required by applicable law. The TURSS Score itself, when accompanied by the corresponding reason codes, may also be disclosed to the consumer who is the subject of the TURSS Score. However, the TURSS Score itself may not be used as the reason for adverse action, unless permitted by applicable law. You recognize that factors other than the TURSS Scores and corresponding reason code may be considered in making a decision as to a consumer. Such other factors include, but are not limited to, the credit report, the individual account history, application information, and economic factors.

2.2.2 Confidentiality of TURSS Scores. The TURSS Score are proprietary to TURSS and shall not be disclosed to any other third party without TURSS’s prior written consent, except as expressly permitted herein or where clearly required by applicable law. All TURSS Scores provided hereunder will be held in strict confidence and may not be sold, licensed, copied, reused, disclosed, reproduced, revealed or made accessible, in whole or in part, to any person except to: (a) your employees on a need to know and in the course of their employment; (b) when accompanied by the corresponding reason codes, to the consumer who is the subject of the TURSS Score; or (c) as required by applicable law. You shall not, nor permit any third party to, publicly disseminate any results of the validations or other reports derived from the TURSS Scores without prior TURSS’s written consent.

2.2.3 TURSS Score Performance. Certain TURSS Scores are implemented with standard minimum exclusion criteria. TURSS shall not be liable for any claim, injury or damage suffered directly or indirectly by you as a result of any of your requested changes to the exclusion criteria which result in normally excluded records being scored by such Scores. The scoring algorithms used in the computation of the scoring services, provided by TURSS, are empirically derived from credit data and are a demonstrably and statistically sound method of rank- ordering candidate records with respect to the purpose of the TURSS Scores when applied to the population for which they were developed, and that no scoring algorithm used by a TURSS Score uses a “prohibited basis” as that term is defined in ECOA and Reg. B promulgated thereunder. The TURSS Score may appear on a credit report for convenience only, but is not a part of the credit report nor does it add to the information in the report on which it is based.

2.3 OFAC Screen. TURSS, in conjunction with Consumer Report Information, has the capability to offer an indicator in the event a consumer’s name, as supplied to TURSS, appears on the United States Department of Treasury Office of Foreign Asset Control File (“OFAC File”). You shall be solely responsible for taking any action that may be required by federal law as a result of a potential match to the OFAC File, and shall not deny or otherwise take any adverse action against any consumer which is based, in whole or in part, on the OFAC Screen services.

Section 3: Additional Terms and Conditions.

3.1 Confidentiality. You shall hold all Services Information in confidence and shall not disclose the Services to in whole or in part, to any person except: (i) as required by law (e.g., an order of a court or data request from an administrative or governmental agency with competent jurisdiction) to be disclosed; provided however, that you shall provide TURSS ten (10) days prior written notice before the disclosure of such information pursuant to this Paragraph 3.1, (ii) your employees that have a need to know in connection with its use of the Services Information as permitted under these Service Terms; or, (iii) your authorized agents who have a need to know in connection with its use of the Services Information as permitted under these Service Terms and who are bound by written obligations sufficient to limit use of such Services Information strictly for your benefit in accordance with the use and other restrictions contained in these Service Terms. However, this restriction shall not prohibit you from disclosing to the subject of the Consumer Report Information, who is the subject of an adverse action, the content of the Consumer Report Information as it relates to any such adverse action.

3.2 Web Site Access. TURSS will provide you with access to the Site so that you may access the Services or Services Information. TURSS will supply identification codes (each a "User ID)") and associated passwords (each a “Password”) to you for use in accessing the Site. You represent and warrant that: (1) any and all User and Password shall be kept confidential and secure (e.g., you shall ensure that desktop and/or portable workstation/terminal nor other storage and retrieval system and/or media, that Internet browser caching functionality is not used to store Passwords and that appropriate firewalls or other electronic barriers are in place); and (2) each User ID and Password is used solely by individuals you have authorized to use such User ID and Password. In the event of any compromise of security involving User Ids or Passwords, you shall immediately notify TURSS at: smrmhelp@transunion.com. TURSS reserves the right to suspend or cancel any accounts that TURSS believes are or were involved in fraudulent activities, in our sole discretion.

3.3 Safeguards. Each party shall implement, and shall take measures to maintain, reasonable and appropriate administrative, technical, and physical security safeguards (“Safeguards”) to (a) insure the security and confidentiality of non-public personal information; (b) protect against anticipated threats or hazards to the security or integrity of non-public personal information; and (c) protect against unauthorized access or use of non-public personal information that could result in substantial harm or inconvenience to any consumer. When a consumer’s first name or first initial and last name in combination with a social security number, driver’s license or Identification Card Number, or account number, credit or debit card number, in combination with any required security code, access code, or password that would permit access to an individual’s financial account (“Personal Information”), is delivered to you unencrypted, you shall implement and maintain reasonable security procedures and practices appropriate to the nature of the information and to protect the Personal Information from unauthorized access, destruction, use, modification, or disclosure. You shall notify TURSS in writing as soon as practicable but in no event later than forty-eight hours after which you becomes aware of any potential and/or actual misappropriation of, and/or any unauthorized disclosures of, any information provided to you by TURSS, including, but not limited to theft, loss or interception of Consumer Report Information, unauthorized use of TURSS subscriber codes and passwords, unauthorized entry to the facilities where TURSS data may have been accessible, or unauthorized release of or access to TURSS data by an employee or your agent. You shall fully cooperate with TURSS in any communications to consumers regarding the data incident and mitigating, to the extent practicable, any damages due to such misappropriation and/or unauthorized disclosure.

Such cooperation shall include, but not necessarily be limited to, allowing TURSS to participate in the investigation of the cause and extent of such misappropriation and/or unauthorized disclosure. Such cooperation shall not relieve you of any liability it may have as a result of such a misappropriation and/or unauthorized disclosure. Moreover, without TURSS’s prior consent, you shall make no public notification, including but not limited to press releases or consumer notifications, of the potential or actual occurrence of such misappropriation and/or unauthorized disclosure of any such information provided to you.

3.4 License; Authorized Requests. TURSS hereby grants you a restricted, non-assignable, revocable, nonexclusive, non-transferable, limited license to lawfully use the Services and Services Information, and any portion thereof: (i) solely for your certified use; (ii) solely for your exclusive one-time use; and, (iii) on United States and its territories’ consumers only; and, (iv) subject to the terms and conditions of these Service Terms. You shall not request, obtain or use Services for any other purpose including, but not limited to, for the purpose of selling, leasing, renting or otherwise providing information obtained under these Service Terms to any other party, whether alone, in conjunction with your own data, or otherwise in any service which is derived from the Services. You shall ensure that your designated and authorized employees and agents shall not attempt to obtain any Services on themselves, associates, or any other person except in the exercise of their official duties.

3.5 Rights to Services. Except as explicitly set forth in these Service Terms, the entire right, title and interest in and to the Services and Services Information and all copyrights, patents, trade secrets, trademarks, trade names, and all other intellectual property rights associated with any and all ideas, concepts, techniques, inventions, processes, or works of authorship including, but not limited to, all materials in written or other tangible form developed or created by TURSS in its performance of the Services, shall at all times vest exclusively in TURSS. TURSS reserves all rights not explicitly granted to Subscriber under this Agreement..

3.5.1 The Services contain content owned or licensed by TURSS, including name, logo, text, images, audio/visual works, icons and scripts (collectively, TURSS Content). TURSS Content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and TURSS, TURSS owns and retains all rights in TURSS Content and the Services.

3.5.2 You agree that you will not remove, alter, or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying TURSS Content and you will not copy, reproduce, modify, adapt, or prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit TURSS Content for commercial or public purposes without the prior express written permission from TURSS.

3.5.3 The “tu” logo, TransUnion, and other trademarks, service marks, and logos (the “Trademarks”) used in this publication are registered or unregistered Trademarks of Trans Union LLC, TURSS, or their respective owners. Trademarks may not be used for any purpose whatsoever without the express written permission of the Trademark owner.

3.5.4 TURSS respects the intellectual property rights of others, and prohibits users of the Services from submitting, uploading, posting or otherwise transmitting any materials that violate another person’s intellectual property rights. To report any issues or allegations of infringement, please contact TURSS at Attn: Law Department, TransUnion, 555 West Adams Street, Chicago, IL 60661.

3.5.5 Unsolicited Idea Submission Policy. If you provide TURSS with comments, suggestions, or ideas, it is not considered confidential. TURSS reserves the right to publish or use any responses, questions or comments received for promotional or other purposes without any further permission, notice or payment of any kind to the sender. All such submissions will be the property of TURSS.

3.6 Compliance with Laws. You shall be responsible for your own compliance with all applicable federal and state legislation, regulations and judicial actions, including, but not limited to, FCRA, GLBA and all other applicable privacy laws, “do not call” laws, Investigative Consumer Reporting Agencies Act (Ca. Civil Code 1786-1786.60), N.Y. Exec. Law § 845, and similar and/or associated state laws and regulations governing the use and disclosure of consumer information, as now or as may become effective, to which you are subject.

3.7 Death Master File. Data provided by TURSS as part of Services may include information obtained from the Death Master File (“DMF”) made available by the US Department of Commerce National Technical Information Service and subject to regulations found at 15 CFR Part 1110. You shall comply with all applicable laws including, with respect to DMF data, 15 CFR Part 1110. Recipients of DMF data that fail to comply with 15 CFR Part 1110 may be subject to, among other things, penalties under 15 CFR 1110.200 of $1,000 for each disclosure or use, up to a maximum of $250,000 in penalties per calendar year.

3.8 Fees and Payments. You agree to pay the fees and charges for Services provided to you under these Service Terms, even if you select the option to request that the applicant/prospective tenant pay for the Services. The fees associated with the Services are as stated on this Site and are incorporated by reference and are due and payable immediately at the submission of the request. Fees paid are non-refundable.

3.9 Term and Termination. These Service Terms will take effect at the time you click to accept and shall terminate (a) when you cancel your account; or (b) for any reason at any time in TURSS’ sole discretion. These Service Terms shall remain in effect any time you access or use the Site or Services.

3.9.1 Violation of these Service Terms may, in TURSS’ sole discretion, result in termination of your account or any Services. If you violate the letter or spirit of these Service Terms, or otherwise create risk or possible legal exposure for TURSS, TURSS can stop providing all or part of the Services to you.

3.10 Disclaimer of Warranties and Limitation of Liability.

3.10.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICE, INCLUDING ALL CONTENT, AND PRODUCTS MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED TO YOU "AS IS". NEITHER TURSS NOR ITS EMPLOYEES, OFFICERS, DIRECTORS, AFFILIATES, SUBSIDIARIES OR AGENTS (“THE TURSS PARTIES”) MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING THE SERVICES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND INFORMATIONAL CONTENT, OR THAT A USER WILL HAVE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO OUR SERVICES, OR THAT OUR SERVICES WILL BE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT TURSS’ SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS THROUGH USE OR DOWNLOADING MATERIAL. TURSS AND ANY OF ITS AFFILIATES AND SUBSIDIARIES DO NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE OR RESULT OR USE OF THE CONTENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE.

3.10.2 YOUR USE OF THE SERVICES AND ITS CONTENT IS AT YOUR OWN RISK. BY USING OUR SERVICE, YOU ACKNOWLEDGE AND AGREE THAT THE TURSS PARTIES WILL NOT BE LIABLE TO YOU ON ANY LEGAL THEORY FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS, LOSS OF REVENUE OR INCOME, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOST PROFITS, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES SUFFERED OR INCURRED BY YOU OR ANY THIRD PARTY THAT ARISES IN CONNECTION WITH THE SERVICES (OR THE TERMINATION THEREOF FOR ANY REASON), ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF OUR CONTENT, SUBSCRIPTIONS, PRODUCTS OR SERVICES, EVEN IF THE TURSS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING LIABILITY ASSOCIATED WITH ANY VIRUSES WHICH MAY INFECT YOUR COMPUTER EQUIPMENT.

3.10.3 TURSS DOES NOT ENDORSE, APPROVE OR VERIFY ANY POSTED CONTENT ON THE SERVICE AND THE TURSS PARTIES SHALL NOT BE RESPONSIBLE OR LIABLE WHATSOEVER IN ANY MANNER FOR ANY CONTENT POSTED ON THE SERVICE (INCLUDING CLAIMS OF INFRINGEMENT RELATING TO CONTENT POSTED ON THE SERVICE), FOR YOUR USE OF THE SERVICE, OR FOR THE CONDUCT OF THIRD PARTIES WHETHER ON THE SERVICES OR RELATING TO THE SERVICES.

3.10.4 IN NO EVENT SHALL THE TURSS PARTIES BE LIABLE FOR ANY LOSS ARISING OUT OF THE TURSS PARTIES’ PERFORMANCE OR NON-PERFORMANCE OF ITS SERVICES. IN NO EVENT SHALL THE TURSS PARTIES BE LIABLE FOR ANY DELAY IN PROVIDING THE SERVICES, OR DAMAGES RESULTING FROM ANY DELAY IN THE SERVICES. IN NO EVENT SHALL THE TURSS PARTIES HAVE ANY ADDITIONAL LIABILITY TO YOU EXCEPT AS STATED HEREIN. IF, NOTWITHSTANDING THE FOREGOING, LIABLITY IS IMPOSED ON TURSS, TURSS’S ENTIRE AGGREGATE LIABLITY SHALL BE LIMITED TO DIRECT DAMAGES NOT EXCEEDING THE TOTAL AMOUNT OF FEES YOU PAID FOR THE APPLICABLE SERVICES IN THE PRECEDING SIX MONTHS. IF YOU DESIRE TO MAKE A CLAIM AGAINST THE TURSS PARTIES CONCERNING THIS AGREEMENT, OR THE SERVICES, YOU MUST FIRST NOTIFY TURSS IN WRITING OF YOUR POTENTIAL CLAIM, THE GROUNDS FOR YOUR CLAIM, AND THE RELIEF YOU SEEK. YOU MUST ALLOW TURSS NO LESS THAN THIRTY (30) DAYS TO ATTEMPT TO RESOLVE THE ISSUE PRIOR TO FORMALLY ASSERTING A CLAIM. IF YOU DO NOT, THE TURSS PARTIES WILL NOT BE LIABLE TO YOU FOR THE CLAIM.

3.10.5 FOR NEW JERSEY RESIDENTS: Notwithstanding any terms herein, these Service Terms do not limit your rights or TURSS’ obligations under any applicable statute or law, including types and amounts of recovery; nor do they excuse TURSS from any duty to avoid causing harm by means of gross negligence, recklessness, or intentional misconduct; nor do they disclaim our duty of care to our invitees; nor do they require you defend and indemnify us in the event that any loss is caused by our negligence.

3.11 By using the Services, you acknowledge receipt of a copy of the Federal Trade Commission’s “Notice to Users of Consumer Reports: Obligations of Users Under the FCRA” and a copy of the Federal Trade Commission’s “Notices to Furnishers of Information: Obligations of Furnishers Under the FCRA”.

Section 4: Miscellaneous.

4.1 Territorial Restrictions. TURSS is based in the United States and provides its Services for use to persons located in the United States and its territories. TURSS makes no claims that the Services or any of its content is accessible or appropriate outside of the United States. Access to the Services may not be legal by certain persons or in certain countries. If you access the Services from the outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

4.2 Policy Regarding Minors. The Services are not intended to be used by individuals under the age of 18, and TURSS does not intend to collect information about individuals under the age of 18.

4.3 Waiver and Severability. No waiver by TURSS of any term or condition set out in these Service Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the TURSS to assert a right or provision under these Service Terms shall not constitute a waiver of such right or provision. If any provision of these Service Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Service Terms will continue in full force and effect.

4.4 Audit Rights. During the term of this Agreement and for a period of five (5) years thereafter, TURSS may audit your policies, procedures and records which pertain to this Agreement, to ensure compliance with this Agreement, upon reasonable notice and during normal business hours.

4.5 Governing Law and Venue. This Agreement shall be construed and governed by the laws of the State of Delaware, excluding conflicts of laws provisions. You agree that all disputes arising under these Service Terms or out of TURSS' provision of Services to you, your use of any of our Services, if submitted to a court of law, shall be submitted to the state and federal courts of New Castle County, Delaware, USA.

4.6 Notices. You acknowledge and agree that any notice provided by TURSS to any electronic mail address provided by you shall suffice for proper notice under these Service Terms. You should send any notices or other communications regarding our Services to TURSS at Attn: TURSS Legal, 555 West Adams Street, Chicago, IL 60661.

4.7 Construction. All references in these Service Terms to the singular shall include the plural where applicable. Titles and headings to sections or paragraphs in these Service Terms are inserted for convenience of reference only and are not intended to affect the interpretation or construction of these Service Terms.

4.8 Entire Agreement. These Service Terms constitute the sole and entire agreement between you and TURSS regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.