TransUnion SmartMove Privacy Statement

SmartMove is firmly committed to respecting the consumer's right to privacy and has created this privacy statement to demonstrate our commitment. This policy may change from time to time. Please check this page each time you use our Website for the most current information.

The lnformation We Collect from You
TransUnion SmartMove, a service of TransUnion Rental Screening Solutions ("TURSS"), allows you to authorize third party (eg. your landlord's) access to your credit report, public record information, and related data ("Consumer Report Information") conveniently and affordably through our Web site. We collect your personal information only if you decide to authorize third party access to your Consumer Report Information, purchase one of our products or services, subscribe to our emails or newsletter, participate in one of our contests or surveys or transact other business with us. In order to process your transactions and provide you with quality customer service, we need your full name and current and/or billing address, your email address (so we can contact you) and, if you are requested to pay for a third party's access to your Consumer Report Information, a valid credit card number, your Social Security number and certain other personal information, such as your date of birth, address information, employment information, and certain credit card and loan account information. We use personal information to authenticate the credit card number and to confirm that the person requesting your Consumer Report Information really is you and not an impostor or other person improperly seeking to access your information.

What Security Measures We Take
TURSS takes precautions to secure your personal information. If and when we ask you to provide your personal information, we will do so through a Web page that uses the Secure Sockets Layer (SSL) protocol. This protocol provides security for your information by encrypting it as it travels from your computer to our computer. For security purposes we then move all of the personal information that we collect or obtain about you, including your Consumer Report Information, to an environment on our proprietary network that has controls in place to limit access to and secure the data maintained therein.

How We Use and Share Your Personal lnformation
Unless you indicate to us that you are not interested in receiving information regarding other products and services your name, e-mail address, and/or other contact information may be shared with a third party in order to present these offers to you. Personal information that is shared with these entities will be monitored in accordance with our security and confidentiality policies. If you prefer not to receive such information, you may indicate your preference by contacting TURSS when you register for Smartmove, place an order or update your account information, and TURSS will not send you any promotional materials.

  • Emails
    For SmartMove Renters that are requested to pay for a third party's access to your Consumer Report lnformation, we will email you a receipt of your purchase. Additionally, the SmartMove service will facilitate communication between you and the third party for whom you have authorized access to your Consumer Report Information-this communication will be provided both through the SmartMove website and through emails. These emails are part of the SmartMove service and cannot be disabled.
  • Ordering
    When you agree to share your Consumer Report Information, TURSS will share that information with the identified third parties. TURSS also must share some of your personal information with third parties in order to process your transaction. For example, TURSS must share your name, address and social security number with one or more of the national credit reporting agencies in order to obtain your requested Consumer Report Information, and must share your name, address and credit card account number with our credit card processing partner in order to process your payment. These third parties are prohibited from using your personally identifiable information except for the purpose of providing these services to TURSS.
  • Third Parties
    Unless you indicated to us when you registered, placed an order or updated your account that you were not interested in receiving information about products and services provided by TURSS and its marketing partners, your name, email address, and/or other contact information may be shared with a third party in order to present these offers to you. These entities are only allowed to use shared information for the intended purpose only and will be monitored in accordance with our security and confidentiality policies. Your information also may be used to serve relevant ads to you when you visit the site.
    TURSS may disclose your personal information to third parties other than the landlord in the good faith belief that such action is necessary in order to comply with, or be responsive to, legal process served on us (such as a subpoena), or if we believe such disclosure is necessary to protect and defend the rights, property or safety of TURSS, our users or others. In addition, we may disclose your personal information to consultants, agents and advisors, such as attorneys and accountants, in the good faith belief that such disclosure is within the scope of their professional duties to TURSS and with the understanding that such professionals will abide by our security and confidentiality policies.
    In the event that you unsubscribe from email communications, we may share your email address with our compliance agents or approved marketing partners to prevent you from receiving additional offers.

Updating Your Consumer Report Information
TURSS is not responsible for and cannot amend the information in your credit report, which is produced by one or more consumer reporting agencies. If you believe that some of the information in your credit report is inaccurate, you must contact the applicable consumer reporting agency directly. You can dispute an inaccuracy with TransUnion in one of two ways: You can quickly and easily dispute online with TransUnion at the following link: You also can file a dispute via mail at the following address. We recommend using a certified letter and keeping copies of any receipts and supporting documentation.
2 Baldwin Place
P.O. Box 2000
Chester, PA 19022

The Collection of Anonymous Data
In order to enhance the usefulness of our Web site and our products and services, TURSS will collect data about our customers' use of our Web site, in a manner that does not include any personally identifiable information. While you browse the SmartMove Web site, we note which pages of our site you visit and note the IP address of your computer (as all Web sites do automatically), but we do not link that address information to your personal information. The general information we gather enables us to serve our customers better by continually enhancing our site based on up-to-date use patterns.
We are provided anonymous information collected from other websites on which we display advertisements that enables us to understand how visitors to our site, who were exposed to ads we have placed on those other websites, interact with our site. We may use this information to enhance or modify our campaigns that are designed to bring web visitors to our site. You may opt-out of this anonymous data collection and sharing activity by visiting the Google Analytics Privacy Overview web page and following the procedures noted under the Browser Opt-Out and Privacy Center information sections (search for these sites through

Updating Your Personal Information and Email Preferences
You can correct or update at any time the personal information that you provided and that we maintain on you by accessing the SmartMove Web site and selecting "Account Information" from the Main Menu.

SmartMove Newsletter
You may sign up for our free newsletter in a variety of ways. You are automatically enrolled when you place an order and provide your email address unless you opt-out by contacting SmartMove. You may unsubscribe at any time. Please allow 48 hours to process. You also may sign up without ordering by requesting to receive the newsletter on the SmartMove website and providing your name and email address. You can opt-out of receiving the email by responding to the newsletter and asking to be unsubscribed, or calling our customer service department and asking to be taken off the list.

Notification of Changes to this Privacy Statement
TURSS may amend this Privacy Statement at any time, but will notify users in advance of any material change, by posting a notice of the change in a prominent position on the home page of the SmartMove Web site. If the amendment would permit us to share your personal information with third parties in a manner materially different than described in this Privacy Statement, unless required by law or court order or in order to safeguard the operations of our site or our customers, you will be given an opportunity to inform us that you do not consent to such sharing of your personal information.

Possible Acquisition
In the event of an acquisition of all or part of TURSS by another company, or in the event that TURSS were to sell or dispose of all or a part of the business, the acquirer would have access to the information maintained by the TURSS business, which could include your personal information, subject to applicable law. The acquirer's privacy policy might be different than TURSS' privacy policy, or the acquirer might choose to amend TURSS' privacy policy. You will be notified by email if, as a result of such acquisition, TURSS' privacy policy is materially changed or if the acquirer's privacy policy is materially different than TURSS' privacy policy. In connection with such notice, you will be given an opportunity to inform the acquirer that you do not consent to the use or disclosure by the acquirer of your personal information in accordance with such new or revised privacy policy.

The Use of Cookies
TURSS uses "cookies," which are pieces of information that a Web site transfers to your computer's hard disk for record keeping and tracking purposes, to track and facilitate your access to our products and services. TURSS uses cookies in accordance with industry-standard protocols, and does not use cookies, either directly or in conjunction with other Web sites, to track your movement to Web sites other than SmartMove. If you would like more information about cookies, you can visit TURSS uses a type of session cookie that is needed so that we can process each step of your transactions with us. If you refuse to accept this type of cookie, you will not be able to access our products and services. Most Web browsers automatically delete this type of cookie when you terminate your session. TURSS is not configured to recognize browser "do not track" settings and, as such, setting this parameter in a user's browser does not impact site functionality. We may use third-party companies to serve ads, track your movement on SmartMove, or deliver ads from other sites. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness; and they are not authorized to use the information we share with them for any other purpose. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.

Links to Other Web Sites
Some pages on the SmartMove Web site may contain links to other web sites. Please note that when you click on one of these links, you are moving to another Web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Policy Regarding Children
We define children as individuals under the age of 18. Our Web Site is not intended for the use of children and we do not intend to collect information about children through our Web Site. You must be at least 18 to access any products through this website or become a member of any membership program entitled to membership benefits.

Effective Date: 22 December 2015